Frequently asked questions from our customers

What is the difference between Clinical Odyssey and your stand-alone apps (Prognosis: Your Diagnosis, Clinical Sense, and Explain Medicine)?

Clinical Odyssey offers all of our titles under a single brand. Our stand-alone apps are public service apps, providing only a limited selection from our entire collection. Clinical Odyssey also includes QBank Prepper (a new qbank made to prepare you for USMLE Step 2 CK-style exams), and new reference articles from our discontinued stand-alone Explain Medicine app. Additionally, Clinical Odyssey provides a physician-moderated discussion board to address any inquiries regarding our learning resources; and information regarding each learning module (author and peer review details, ICD-10 codes, etc.). Clinical Odyssey is also an advertisement-free environment.

What is the level of the learning modules offered in Clinical Odyssey?

The level of our learning modules ranges from senior medical student level to early residency. However, the bulk of our learning modules are targeted at (and used by) medical students.

How do I subscribe?

You can choose to subscribe to a monthly subscription, a quarterly subscription, or an annual subscription. It is only after you subscribe (and your 7 day free trial ends) that we will start collecting your payments.

Are there any additional fees such as in-app purchases?

No, there are no additional fees of any type. There are also no advertisements (banners, sponsored content, etc.) when you are subscribed to a monthly, quarterly, or annual subscription of Clinical Odyssey.

How do your contracts work?

Our monthly, quarterly, and annual subscriptions can be paid monthly, quarterly, or yearly (respectively), depending on the payment option that you choose. You can cancel your subscription at any time with a single click of a button. However, please note that you will not be refunded for any time remaining on your cancelled subscription.

What are your terms of service?

Clinical Odyssey’s terms of service apply to all of our users, and can be found at https://www.medicaljoyworks.com/policies-terms-and-conditions

What languages does Clinical Odyssey come in?

Clinical Odyssey (including all its titles and learning modules) is currently available in English only.

What technical knowledge do I need to set up Clinical Odyssey?

None. Clinical Odyssey is a cloud-based, online service. Simply subscribe and begin using your account.

Can I download Clinical Odyssey?

You can download the Clinical Odyssey app for your mobile device (in iOS and Android). Your Clinical Odyssey account will be fully synchronized between the mobile app and browser-based versions.

What payment options do you accept?

We use Stripe.com as our payment processing platform. Through Stripe.com, we accept multiple payment options, including credit and debit cards. Our payment processor will display the payment options available to you in your region when completing subscription purchase. When purchasing Clinical Odyssey via the Apple App Store and Google Play Store, payment options will vary depending on what both stores allow.

How much does it cost to process payments?

Medical Joyworks does not charge a payment processing fee. However, when purchasing Clinical Odyssey on our website, your bank may charge fees, including card transaction fees; and if you are making a payment from outside the U.S., international payment surcharges and currency conversion fees may also apply. Please contact your bank in this respect.

Which currencies do you accept?

Currently, we only accept U.S. dollars. If you are making a payment from outside the U.S., your bank will have to convert your payment into U.S. dollars; and you may have to pay an international payment surcharge. Please contact your bank in this respect.

Do you offer student discounts?

No. Pricing for Clinical Odyssey is already optimized for students. However, sometimes we do offer special discounts for new subscribers.

How do I cancel my subscription?

You can cancel your subscription at any time by going to the manage your subscription screen in the Profile section of your Clinical Odyssey account. However, please note that you will not be refunded for any time remaining on your cancelled subscription.

Have more questions?

Contact the MJ support team anytime. We are available via email at: odyssey@medicaljoyworks.com.